RISI (Report It… Sort It) is a fault management system designed for property management agency, Real Estate agency, Managed Societies etc. to manage day to day activities effectively without spending much time on administration. This system allows user to report a fault in their property and the automated process allows the Estate agent to allocate the vendors to repair the fault within less time.
THE PROBLEM STATEMENT:
Before adopting the RISI system Clients have defined below problems.
MORE LENGTHY, CONFUSING PHONE CALLS:
A London based Real Estate Agency mentioned that It is usually very lengthy process when Tenant report a fault over the phone, the phone calls goes longer and there are lots of confusion while explaining the actual fault in the property and similar or half of time of the staff spends to explain that fault to Contractors.
LESS CONNECTIVITY WITH CUSTOMERS:
Another Well Known Real Estate agency has mentioned that they weren’t connecting with their customers in the way that they would have liked. They wanted to ensure that our relationships could be developed more strongly as soon as a customer came on board.
A well Known society in Pune has mentioned that they have repaired few of the house in society but they were not able to keep tract of it as they were wish to do it.
TIME CONSUMING PROCESS
Real estate agency reported that their staff consumes lot of time in visiting the property to look at the fault, taking the photographs, getting approvals from Landlords or property owners, arranging the vendor to repair the fault.
Using RISI system has allowed Real Estate Agencies to deliver a better service and experience to their customers. Their staff is more proactive in terms of building those relationships that are the cornerstone of any property management agency’s ability to grow. This will enable them to become as a forward-thinking, innovative and technology-enabled agency which uses digital solutions effectively to allow for greater focus on those important relationships.